Dear Valued Travel Partners,

Due to continued port closures and travel restrictions, as well as to help avoid the spread of the virus and to ensure the continued safety of our guests and crew, we are suspending cruising in the United States for 30 days beginning at midnight on March 14th and will resume sailing on Saturday, April 11th. This includes the voyage your clients are currently scheduled to sail.

Up until today we did not intend to cancel voyages, however, in an abundance of caution we feel this is the best decision for the health and safety of all. This decision was not made lightly as we value your clients' vacation time and want to ensure they have the best experience possible on a Celebrity Cruise.

In order to compensate for this cancellation, all booked guests will automatically receive a 125% Future Cruise Credit (FCC) valid until December 31st, 2021. Should they prefer a 100% refund to their original method of payment you may contact us anytime up until the expiration date of their FCC. To avoid waiting on the phone to cancel, please click here and we will get the process started for you. Guests on chartered sailings should contact their charter provider.

If your clients pre-booked any shore excursions through Celebrity Cruises, they'll receive a full refund to the original form of payment. Guests with independent arrangements should contact their tour operators as soon as possible. If your clients pre-purchased any beverage, internet, specialty dining or other onboard packages, they will also receive a full refund to the original form of payment.

Guests with air travel and hotel booked through Flights by Celebrity will be refunded automatically. Guests with independent air arrangements need to contact their air carriers directly to make all required cancellations.

If your clients are already on the way to the ship, please advise them not to proceed to the Pier. We are happy to assist them with hotel stay and return flights. Please have your clients contact our Emergency Travel Department at 1-888-372-9996.

We know how important your clients' vacation time is and we sincerely apologize for the inconvenience of this cancellation. The safety and well-being of our guests and crew are our highest priority. We hope to welcome your clients aboard soon for an amazing Celebrity Cruise vacation.

Sincerely,

Celebrity Cruises



 
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